Shipping & Returns

We hope you will be completely satisfied with any product purchased from Big Squid, but if you wish to return an item to us, we aim to make it as quick and convenient as possible. Under distance selling regulations you may cancel your order by returning any item up to 7 days from the day after delivery however we extend this for your convenience so any item may be returned for any reason within 28 days from the date of despatch for a full refund (less postage costs), as long as it remains unused and in as new condition with all packaging and labels intact.

The latest acceptable date for returns is printed on your delivery note for clarification. Please indicate on your delivery note the item(s) you are returning and the reason. For information on how to return your goods please see the reverse of the delivery note enclosed with your order. All goods should be returned via an insured, traceable service to:
Big Squid
Unit 2F
Clapham North Arts Centre
26-32 Voltaire Road
Clapham
London SW4 6DH
020 7627 0700

Please be aware that return postage fees cannot be refunded unless the reason for the return of the goods was due to an error made by us. If the error is ours we will then refund postage costs up to a maximum of the postage price you originally paid on your order. Goods returned after the date shown on your delivery note cannot be refunded. Please allow 14 days for refunds to be processed and credited to your card.

Delivery

Our standard delivery charge is based on the weight of your order.

All orders will be shipped as soon as possible - subject to payment authorisation and availability of stocks.

Please Note. Where items on your order are out of stock the order will ship once all of the orders components become available. If you require the product urgently, please contact us on 020 7627 0700 or info@bigsquid.co.uk to check availability prior to placing your order.

 

Postage options


Royal Mail 1st Class
Royal Mail 1st Class is not a trackable service. 1st Class deliveries usually take one to three working days from despatch, however Royal Mail advises you should allow more time for delivery during the run up to Christmas Day.

ParcelForce
To track your ParcelForce delivery simply enter the tracking number from your despatch confirmation email into the Track Your Parcel service on the ParcelForce Worldwide website. 

If your goods have either been received as damaged or are missing please contact customer services immediately, either by email info@bigsquid.co.uk or by calling us on 0207 627 0700.

If the goods are damaged we will need a proof of the damage, either by the item being returned to us, or in some cases an image sent via email. By speaking to customer services they can advise you on the best course of action. Once we have verified the damage we can then rectify the situation by either sending out a replacement item or a replacement part.

If your goods have simply gone missing for UK orders we simply have to wait 5 days past the standard delivery time and we can then re-send you the goods. If you are an overseas customer we have to wait up to a maximum of 30 days from dispatch, after this period has passed we can re-send the goods.